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Take-it-easy policy

Posted by on 4:46 pm in Human Capital | Comments Off on Take-it-easy policy

If you are going everywhere, where exactly are you going? If everybody everywhere is talking of productivity, where is the talk taking us? I do think that the more we talk of something, emptier our words get. ‘Productivity’ is inching in that direction, nowhere. Soon it may officially be declared just a sound with no meaning to it! How do you see your friend off after a drink? ‘Take it easy bro’! And you are absolutely right. Most things are worth taking easy, spending more time on. Eat slowly, it digests better and...

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On Project Management

Posted by on 2:04 pm in Human Capital, Project Management | 0 comments

“But the earlier manager did report all the extra hours we worked! So why shouldn’t I?”, the new project manager questioned my decision to report only forty hours to the customer, no matter what the reality is. “Because then, the customer was happy to know that we were working hard. Now, right or wrong, customer thinks that overwork is causing quality slippage.”, I replied. Manipulative? May be. But then, truth-must-prevail isn’t the objective. Objective is to complete the implementation on time within...

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A Multi-course ROI Meal

Posted by on 2:13 pm in Change Management, Human Capital | Comments Off on A Multi-course ROI Meal

A Multi-course ROI Meal

The toughest challenge in a WFM implementation is to not lose sight of the big picture. There are just so many moving parts that projects get tangled up in all kinds of routine obstacles. It takes hardly any time for the big picture to fade away and for the day-to-day troubles to appear insurmountable. Project quickly gets lost in the mundane. The “What” and “How” make us lose sight of the “Why”. But one must never let it fade into background. The “Why” is the ROI, the main driving force. That...

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Sense of Belonging

Posted by on 1:12 pm in Change Management, Human Capital | Comments Off on Sense of Belonging

Sense of Belonging

I have been around employee productivity and retention reporting all my career. I can tell you without hesitation that the real productivity and retention are purely a function of emotional & social attachment to the workplace. The sense of belonging brings out a rare confidence in people. And efficiency inevitably follows. Twenty years ago, I was once seated next to a group of fifty-something guys in the old fashioned club house of a steel manufacturing company. Reflecting upon that day I realize, what a lot of workplace stories those...

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Analyzing WFM Analytics

Posted by on 7:57 pm in Analytics, Human Capital | Comments Off on Analyzing WFM Analytics

In Seven Habits, Stephen Covey told us to “look at the lens before looking through it”. With all the advances in human capital management and related technologies, we are approaching the high noon on workforce management. It’s time to trim away any deficiencies in our approach, time to look at the lens! The largest problem with analytics is that there is too much of it. The constant talk and repeated mention of labor cost savings, productivity and ROI has made us retail analysts a paranoid lot. Somehow, we want to quantify...

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Role of Seniority

Posted by on 2:25 pm in Human Capital | Comments Off on Role of Seniority

Chris is a 60+ employee of a convenience store chain. Been there a decade. Late night, standing outside his shop, he shares a few thoughts with me over last cigarette of the night. Today, he is quitting his job for another local shop a couple of miles down the road. It’s going to pay him $4 more per hour. He told me that the problem with his organization is that there is no distinction between him and a new bee. Well, I am sad to see my 15 minute per night pal go away. A senior is a senior and a junior is a junior. People do think...

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Fear of the Unknown

Posted by on 7:56 pm in Change Management | Comments Off on Fear of the Unknown

Many a studies have shown that people have a very reliable and tangible preference for traditions. We genuinely prefer to perform a task in a particular way if that’s how we have been doing it for a long time. We are convinced that ours is the most efficient way of getting the work done, if an alternative approach is proposed. Nobel Award winner Daniel Kahneman, in his work ‘Thinking Fast And Slow’, calls it The Cognitive Ease. If we are asked to change our way of performing a task, it makes us feel strained, more vigilant...

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