Intelligent pairing of next customer and sales associate
Opportunity List can help you match customers waiting for assistance with the sales associates on the floor in an orderly manner, giving every associate a fair revenue generation opportunity.
Talk to us about the benefits only a true enterprise platform can offer.
Bring Fairness to the Sales Floor
In today’s competitive business environment associates are measured on the revenue they generate for the business and their income depends on how much they sell, it is important that every sales associate gets a fair shot at brining more revenue into your business.
Engage Opportunity List helps bring structure to how sales associates on the floor are organized to serve the next sales opportunity through configurable sorting rules and by keeping a detailed track of every in-progress customer session on the floor.
Intelligent Associate-Customer Pairing
During busy times it is important to have understanding of how the customers are being attended to and who is available to assist next customer.
Engage’s session management capability helps every sales associate maintain status of their customer sessions and makes all sessions visible to the leadership, including the associates that are helping more than one customer simultaneously.
Easy access to sorted list of all the associates not in session along with some of the key performance metrics helps you decide if the auto-sorted list requires any updates.
Mark associates when they are off the sales floor during their breaks and re-activate them to put them back at the right place in the opportunity queue.
Know Every Customer Session
Opportunity List offers rich functionality to help you keep a detailed track of every customer interaction on the floor which is used to
- Match other waiting customers with free sales associates
- Collected customer information can be synchronized with your CRM database
- Track on-floor sales
- Measure associate performance
Sales associates too busy to fill out all this information? No worries. Associates can always access all their customers interactions through history at the end of the day and fill in the data they could not.
Easy 4-Week Deployment
Opportunity list’s responsive UI means that associates do not require to install any app on their phones. Just a browser would suffice.
Engage is a SaaS platform making it easy to deploy to any number of your business locations simultaneously at a low cost.
Opportunity list is built for a clean and simple user experience making it easy for your employees to being using it with minimum training.
Bring fairness and transparency to your sales floor and help your associates deliver an impeccable service with Engage Opportunity List.
See your business like never before
From tracking lost opportunities to identifying company wide trends in customer engagement, Nextenture’s sophisticated analytics engine will help you gain concise, actionable intelligence. Use dozens of pre-built reports or extract data to use in your own analytics tools, its all in the bag!
