Frontline team’s productivity & customer engagements.
Together.
One powerful app interconnecting all frontline team activities and customer touch points live to produce the most comprehensive picture of your business ever built
Team Touch Points
Modern schedules that factor-in work-life balance, business outlook, task work and resource sharing.
Complete assigned work, routine duties, easily create reminders from messages and auto-update timesheets.
Chat with customers, field leaders, home office and team on-duty.
Training courses to learn job skills, advance career goals and react to business needs.
Timesheet to track PTOs & work timings including all the intraday details of completed tasks, routine duties, & customer interactions.
Audit your business locations for safety, compliance, cleanliness, readiness, and assign corrective actions.
Estimate work accurately by incorporating time measurements, business outlook, task work, routine duties, and L&D time.
Smart match on duty team members with customers to maximize sales potential, reward success with more opportunities and increase team satisfaction.
Interview customers with the help of available team members to improve the customer experience.
Improve customer experience by learning their engagements, purchase history, feedbacks and historical chats.
Customer Touch Points
Customer appointments matched with team schedules, skills, inventory and assets to deliver best experience - in-person, virtual or home delivery!
Display wait-times & busy times online, let customers add themselves to the queue virtually and check-in for appointments.
Schedule curbside service, receive accurate parking instructions and interact with on-duty staff on arrival.
Directly connect with local team member to inquire about products and services that have better handle on the situation than speaking with someone at the support center.
See workshops, classes & events calendar, reserve spot, check-in and receive regular event updates.
Customer portal access with account information, loyalty rewards, past and future interactions, purchases, tailored feedback forms, and experience ratings.
Quickest speed-to-market at significantly less cost & supporting resources
