Level LMS™

Continuous-learning Platform to Create & Stream Byte-size Lessons to Targeted Audiences

Engage™

One Platform for On-Premise, Virtual & At-Home Customer Appointments

Service Sense™

Cost-Effective, Crowd-sourced, and Accurate Time Measurements using Your Own Field Staff

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Which Path?

Which Path?

With so many choices to make when implementing Workforce Management software, we put together a simple chart to help you find your way.

On Project Management

On Project Management

"But the earlier manager did report all the extra hours we worked! So why shouldn't I?", the new project manager questioned my decision to report only forty hours to the customer, no matter what the reality is. "Because then, the customer was happy to know that we...

A Multi-course ROI Meal

A Multi-course ROI Meal

The toughest challenge in a WFM implementation is to not lose sight of the big picture. There are just so many moving parts that projects get tangled up in all kinds of routine obstacles. It takes hardly any time for the big picture to fade away and for the day-to-day...

Role of Seniority

Role of Seniority

Chris is a 60+ employee of a convenience store chain. Been there a decade. Late night, standing outside his shop, he shares a few thoughts with me over last cigarette of the night. Today, he is quitting his job for another local shop a couple of miles down the road....

Analyzing WFM Analytics

Analyzing WFM Analytics

In Seven Habits, Stephen Covey told us to "look at the lens before looking through it". With all the advances in human capital management and related technologies, we are approaching the high noon on workforce management. It's time to trim away any deficiencies in our...

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