Appointments Aren't Enough: Build Smarter Customer Interactions In a world where digital convenience is expected, banking institutions can no longer afford to treat appointments as mere calendar events. banks should be investing in intelligent interactions,...
There are design strategies available to avoid the bookend bloat we discussed in Part 2, it's not inevitable, but a focus on Seat Time alone ignores the under-leveraged benefits of Micro Learning: flexibility and digestibility. The power of Micro Learning isn't...