In 2020, Retail & Service industries relied heavily on appointments for a very simple objective - Regulate the flow of customers and make everyone feel safe. And it worked. Customers booked appointments, they showed up - if they could, and completed the objectives...
Customer Engagement Articles
Stock-out annually drains retailers of just under one trillion dollars. How can you avoid stock-out in your stores?
Technology is redefining what many previously took for granted in the customer experience. In the age of Amazon, what can retail do to keep people coming back to stores?