Level LMS™

Continuous-learning Platform to Create & Stream Byte-size Lessons to Targeted Audiences

Engage™

One Platform for On-Premise, Virtual & At-Home Customer Appointments

Service Sense™

Cost-Effective, Crowd-sourced, and Accurate Time Measurements using Your Own Field Staff

PROFESSIONAL SERVICES

Reflexis/Zebra Service Request

~

COVID Webcasts for Reflexis ONE™ Users

Please email us to request access

About Us

The Company

Our Customers

Client Testimonials

Resources

Explainer Videos

Blogs

News & Press Releases

Strategy Articles

Management of Appointments

Management of Appointments

An appointment is usually visualized as a commitment between two or more individuals or groups of people to meet at a specified time on a designated date. This may look like a no-brainer for a friend-meets-friend for coffee scenario but a customer appointment in a...

Appointment Booking Vendor Considerations

Appointment Booking Vendor Considerations

Selecting the right Appointment Booking software for your business is like conducting Interviews for an open position – no matter how rigorous selection process you go through, the end results are never guaranteed! Moreover, most vendors have the sales and marketing perfected to present well and make an impression, making the elimination process that much more difficult. So, as a company with multiple business locations, how do you determine which tool is right for you? Hopefully this blog will help.

Grab and Go: Retail's Biggest Tool of Personalization

Grab and Go: Retail's Biggest Tool of Personalization

Old-school personalized service is back in fashion. Modern retailers have never-before seen amounts of customer information, due to the advent of next-generation data collection. According to RIS News, 51 percent of retailers named personalization capabilities their...

Winning The Retail Revolution: Part 2

Winning The Retail Revolution: Part 2

In this series of posts, John Liebler shares his thoughts on how retailers can evolve and win as the industry changes. John’s perspective comes from his two decades worth of experience working at Signet, starting in full-time sales, becoming a district manager and...

Winning The Retail Revolution: Part 1

Winning The Retail Revolution: Part 1

In this series of posts, John Liebler shares his thoughts on how retailers can evolve and win as the industry changes. John's perspective comes from his two decades worth of experience working at Signet, starting in full-time sales, becoming a district manager and...

Which Path?

Which Path?

With so many choices to make when implementing Workforce Management software, we put together a simple chart to help you find your way.

Take-it-easy policy

Take-it-easy policy

If you are going everywhere, where exactly are you going? If everybody everywhere is talking of productivity, where is the talk taking us? I do think that the more we talk of something, emptier our words get. 'Productivity' is inching in that direction, nowhere. Soon...

No Retail in Top 10?

No Retail in Top 10?

It is a curious fact that Bureau of labor statistics, CNN Money, Payscale.com and other web sites make no mention of Retail in any of their Top 10 lists. Retail, the largest employment market with over 6.5 million workers covering a wide variety of duties is...

A Multi-course ROI Meal

A Multi-course ROI Meal

The toughest challenge in a WFM implementation is to not lose sight of the big picture. There are just so many moving parts that projects get tangled up in all kinds of routine obstacles. It takes hardly any time for the big picture to fade away and for the day-to-day...

Role of Seniority

Role of Seniority

Chris is a 60+ employee of a convenience store chain. Been there a decade. Late night, standing outside his shop, he shares a few thoughts with me over last cigarette of the night. Today, he is quitting his job for another local shop a couple of miles down the road....

Fear of the Unknown

Fear of the Unknown

Many a studies have shown that people have a very reliable and tangible preference for traditions. We genuinely prefer to perform a task in a particular way if that's how we have been doing it for a long time. We are convinced that ours is the most efficient way...

Archives