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Workforce Management Articles

Business forecast accuracy – Does it matter?

Business forecast accuracy – Does it matter?

Retail store manager needs a forecast of her business to decide number of shifts she needs to staff. Most enterprise workforce scheduling softwares, as a pre-cursor to calculating labor needed in the store, provide a module to forecast sales ($sales, customers etc)....

On Project Management

On Project Management

"But the earlier manager did report all the extra hours we worked! So why shouldn't I?", the new project manager questioned my decision to report only forty hours to the customer, no matter what the reality is. "Because then, the customer was happy to know that we...

A Multi-course ROI Meal

A Multi-course ROI Meal

The toughest challenge in a WFM implementation is to not lose sight of the big picture. There are just so many moving parts that projects get tangled up in all kinds of routine obstacles. It takes hardly any time for the big picture to fade away and for the day-to-day...

Ms. Navarro of Starbucks

Ms. Navarro of Starbucks

Recent news in nytimes.com about Ms. Navarro is really an opportunity in disguise for materialistic workforce scheduling specialists like myself. After many a years, the word 'scheduling software' has made any kind of headline! I must ignore Ms. Navarro's plight and...

Sense of Belonging

Sense of Belonging

I have been around employee productivity and retention reporting all my career. I can tell you without hesitation that the real productivity and retention are purely a function of emotional & social attachment to the workplace. The sense of belonging brings out a...

Role of Seniority

Role of Seniority

Chris is a 60+ employee of a convenience store chain. Been there a decade. Late night, standing outside his shop, he shares a few thoughts with me over last cigarette of the night. Today, he is quitting his job for another local shop a couple of miles down the road....

Fear of the Unknown

Fear of the Unknown

Many a studies have shown that people have a very reliable and tangible preference for traditions. We genuinely prefer to perform a task in a particular way if that's how we have been doing it for a long time. We are convinced that ours is the most efficient way...

Analyzing WFM Analytics

Analyzing WFM Analytics

In Seven Habits, Stephen Covey told us to "look at the lens before looking through it". With all the advances in human capital management and related technologies, we are approaching the high noon on workforce management. It's time to trim away any deficiencies in our...

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