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Stock-out annually drains retailers of just under one trillion dollars. How can you avoid stock-out in your stores?
How crucial is locations management? In this post, content strategist and industry researcher Anokh Rao explores the net gains that come from tracking locations more efficiently.
Ken Cooke, Nextenture’s chief experience architect discusses common pitfalls with the use of technology, and how more functions don’t necessarily mean better design.
What factors do you need to consider to build an effective schedule? This infographic is a great way to learn how enterprise workforce management systems are constructed to deliver the best outcome for your business.
Learn how workforce management systems forecast labor. Beginning with the final output, this infographic peels each layer of the forecast calculation to give you great insight into inner workings of labor forecasting software.
How do you ensure consistent labor standards? The answer: through an application that lets you control your time studies the way you want, and saves you countless amounts in operational costs.
Over my years in working within retail, I've come up with a personal philosophy when it comes to driving a successful software development. I call it, "following the four Cs." --- Communication This is self-explanatory. Ensure that you have clear and regular...
Integration, Collaboration, and Flexibility are the pillars of a modern cloud platform.
Stock-out annually drains retailers of just under one trillion dollars. How can you avoid stock-out in your stores?
87% of organizations are handling a skill shortage in their organization. Here are the benefits of centering skills in workforce training.
Leading provider of productivity solutions and services demonstrates commitment to client security and confidentiality.
Approximately fifteen million individuals are employed in food service establishments, and 10% of the U.S. workforce is employed in restaurants. The industry is booming, and it’s estimated that the average household spends nearly 50% of its food dollars in...
Heading into the second half of the year, CEO Nikhil Kinikar, spoke with content strategist Anokh Rao about Nextenture’s humble beginnings.
Over the past 5 years, Micro Learning has come into its own, moving from nascent buzzword to the de facto standard when planning next-gen learning rollouts. But is this trend helping, or hurting? Is Micro Learning delivering on the whiz-bang promise of more learning...
TNT is excited to announce the rollout of Floresight KPI Coach to its 5,500 seasonal stands and tents across the United States. "TNT was already looking into KPI Coach prior to the current Covid-19 situation, as we see computer based learning as an effective way to...
Old-school personalized service is back in fashion. Modern retailers have never-before seen amounts of customer information, due to the advent of next-generation data collection. According to RIS News, 51 percent of retailers named personalization capabilities their...
An appointment is usually visualized as a commitment between two or more individuals or groups of people to meet at a specified time on a designated date. This may look like a no-brainer for a friend-meets-friend for coffee scenario but a customer appointment in a...
Selecting the right Appointment Booking software for your business is like conducting Interviews for an open position – no matter how rigorous selection process you go through, the end results are never guaranteed! Moreover, most vendors have the sales and marketing perfected to present well and make an impression, making the elimination process that much more difficult. So, as a company with multiple business locations, how do you determine which tool is right for you? Hopefully this blog will help.
In 2020, Retail & Service industries relied heavily on appointments for a very simple objective - Regulate the flow of customers and make everyone feel safe. And it worked. Customers booked appointments, they showed up - if they could, and completed the objectives...
There are design strategies available to avoid the bookend bloat we discussed in Part 2, it's not inevitable, but a focus on Seat Time alone ignores the under-leveraged benefits of Micro Learning: flexibility and digestibility. The power of Micro Learning isn't...
Over the past 5 years, Micro Learning has come into its own, moving from nascent buzzword to the de facto standard when planning next-gen learning rollouts. But is this trend helping, or hurting? Is Micro Learning delivering on the whiz-bang promise of more learning...
Crowd sourcing time studies can help you guarantee associate safety and drive consistent labor standards. Here’s how.
Stock-out annually drains retailers of just under one trillion dollars. How can you avoid stock-out in your stores?
‘Retail’ must be reintroduced in Banking. Investing in ‘Workforce Management’ tools and technologies similar to stores will help Banks ensure availability of skilled staff in branches and optimize their human resources.
Everyone knows that you have to upgrade at some point, but the conversation often starts with the following question: Is it worth it?
Successful implementations are at the forefront of everything that we do at Nextenture. Here’s how we drive first class solution deployments.
It’s been proven time and time again that effective change management brings results that last. What myths exist that prevent others from using change management to secure results?
Welcome to Floresight, Nextenture’s new experiential retailing platform.
From 5 years ago to 2018, here are CEO Nikhil Kinikar’s thoughts on the tremendous growth of his company.
As a programmer, I got my chance to go on my first work trip abroad: Anguilla in 1998. I boarded the plane after having enjoyed a satisfactory amount of jealousy on my friend’s faces. After all, it’s not every day that one gets to visit the...
Aside from picking the right consultant, what can retailers do promote success? Here are the five main areas that successful retailers focus on.
Technology is redefining what many previously took for granted in the customer experience. In the age of Amazon, what can retail do to keep people coming back to stores?
Nextenture’s former eLearning director talks about the joy of instructional design, training, and its benefits.
Nextenture’s office manager talks about the similarities of parenting and Nextenture’s services.
It’s often assumed that the greater accuracy a forecast has, the better the result for a retailer. But how valuable is a “perfect” sales forecast?
The National Retail Federation is a conference held every year that celebrates the best of what the retail industry has to offer. Held every year in New York City, this year in the Jacob Javits Center, NRF typically has a mix of big-time retailers, small-time retail...
How often have you watched a carefully managed implementation fail because end-users didn’t use the software effectively – or at all? You’re not alone. A McKinsey report found that, 72% of the time that projects failed, the reasons included either “management...
In this series of posts, John Liebler shares his thoughts on how retailers can evolve and win as the industry changes. John’s perspective comes from his two decades worth of experience working at Signet, starting in full-time sales, becoming a district manager and...
In this series of posts, John Liebler shares his thoughts on how retailers can evolve and win as the industry changes. John's perspective comes from his two decades worth of experience working at Signet, starting in full-time sales, becoming a district manager and...
In this week's post, Ken Cooke, Nextenture's Product Architect sits down with Dave Crisante, a Training Content Developer who led efforts at some of New York's most successful healthcare unicorns. We share three things that every educator should keep in mind when...
With so many choices to make when implementing Workforce Management software, we put together a simple chart to help you find your way.
If you are going everywhere, where exactly are you going? If everybody everywhere is talking of productivity, where is the talk taking us? I do think that the more we talk of something, emptier our words get. 'Productivity' is inching in that direction, nowhere. Soon...
It is a curious fact that Bureau of labor statistics, CNN Money, Payscale.com and other web sites make no mention of Retail in any of their Top 10 lists. Retail, the largest employment market with over 6.5 million workers covering a wide variety of duties is...
Retail store manager needs a forecast of her business to decide number of shifts she needs to staff. Most enterprise workforce scheduling softwares, as a pre-cursor to calculating labor needed in the store, provide a module to forecast sales ($sales, customers etc)....
"But the earlier manager did report all the extra hours we worked! So why shouldn't I?", the new project manager questioned my decision to report only forty hours to the customer, no matter what the reality is. "Because then, the customer was happy to know that we...
The toughest challenge in a WFM implementation is to not lose sight of the big picture. There are just so many moving parts that projects get tangled up in all kinds of routine obstacles. It takes hardly any time for the big picture to fade away and for the day-to-day...
Recent news in nytimes.com about Ms. Navarro is really an opportunity in disguise for materialistic workforce scheduling specialists like myself. After many a years, the word 'scheduling software' has made any kind of headline! I must ignore Ms. Navarro's plight and...
It had rained cats & dogs through the night. Next day morning I reached work and found out that my workplace, rented basement of someone's home in India, was flooded with over three feet deep water. Most of the computers and monitors were swimming in it. The water...
I have been around employee productivity and retention reporting all my career. I can tell you without hesitation that the real productivity and retention are purely a function of emotional & social attachment to the workplace. The sense of belonging brings out a...
Chris is a 60+ employee of a convenience store chain. Been there a decade. Late night, standing outside his shop, he shares a few thoughts with me over last cigarette of the night. Today, he is quitting his job for another local shop a couple of miles down the road....
Many a studies have shown that people have a very reliable and tangible preference for traditions. We genuinely prefer to perform a task in a particular way if that's how we have been doing it for a long time. We are convinced that ours is the most efficient way...
In Seven Habits, Stephen Covey told us to "look at the lens before looking through it". With all the advances in human capital management and related technologies, we are approaching the high noon on workforce management. It's time to trim away any deficiencies in our...
managing branch activities and customer appointments from one app makes life much simpler for your frontline. let us show you some real examples!