One Platform for On-Premise, Virtual & At-Home Customer Appointments
Continuous-learning Platform to Create & Stream Byte-size Lessons to Targeted Audiences
Cost-Effective, Crowd-sourced, and Accurate Time Measurements using Your Own Field Staff
In 2020, Retail & Service industries relied heavily on appointments for a very simple objective - Regulate the flow of customers and make everyone feel safe. And it worked. Customers booked appointments, they showed up - if they could, and completed the objectives...
Heading into the second half of the year, CEO Nikhil Kinikar, spoke with content strategist Anokh Rao about Nextenture’s humble beginnings.
‘Retail’ must be reintroduced in Banking. Investing in ‘Workforce Management’ tools and technologies similar to stores will help Banks ensure availability of skilled staff in branches and optimize their human resources.
Successful implementations are at the forefront of everything that we do at Nextenture. Here’s how we drive first class solution deployments.
It’s been proven time and time again that effective change management brings results that last. What myths exist that prevent others from using change management to secure results?
From 5 years ago to 2018, here are CEO Nikhil Kinikar’s thoughts on the tremendous growth of his company.
As a programmer, I got my chance to go on my first work trip abroad: Anguilla in 1998. I boarded the plane after having enjoyed a satisfactory amount of jealousy on my friend’s faces. After all, it’s not every day that one gets to visit the...
Nextenture’s former eLearning director talks about the joy of instructional design, training, and its benefits.
How often have you watched a carefully managed implementation fail because end-users didn’t use the software effectively – or at all? You’re not alone. A McKinsey report found that, 72% of the time that projects failed, the reasons included either “management...
With so many choices to make when implementing Workforce Management software, we put together a simple chart to help you find your way.
If you are going everywhere, where exactly are you going? If everybody everywhere is talking of productivity, where is the talk taking us? I do think that the more we talk of something, emptier our words get. 'Productivity' is inching in that direction, nowhere. Soon...
It is a curious fact that Bureau of labor statistics, CNN Money, Payscale.com and other web sites make no mention of Retail in any of their Top 10 lists. Retail, the largest employment market with over 6.5 million workers covering a wide variety of duties is...
Retail store manager needs a forecast of her business to decide number of shifts she needs to staff. Most enterprise workforce scheduling softwares, as a pre-cursor to calculating labor needed in the store, provide a module to forecast sales ($sales, customers etc)....
"But the earlier manager did report all the extra hours we worked! So why shouldn't I?", the new project manager questioned my decision to report only forty hours to the customer, no matter what the reality is. "Because then, the customer was happy to know that we...
The toughest challenge in a WFM implementation is to not lose sight of the big picture. There are just so many moving parts that projects get tangled up in all kinds of routine obstacles. It takes hardly any time for the big picture to fade away and for the day-to-day...
Recent news in nytimes.com about Ms. Navarro is really an opportunity in disguise for materialistic workforce scheduling specialists like myself. After many a years, the word 'scheduling software' has made any kind of headline! I must ignore Ms. Navarro's plight and...
It had rained cats & dogs through the night. Next day morning I reached work and found out that my workplace, rented basement of someone's home in India, was flooded with over three feet deep water. Most of the computers and monitors were swimming in it. The water...
I have been around employee productivity and retention reporting all my career. I can tell you without hesitation that the real productivity and retention are purely a function of emotional & social attachment to the workplace. The sense of belonging brings out a...
Chris is a 60+ employee of a convenience store chain. Been there a decade. Late night, standing outside his shop, he shares a few thoughts with me over last cigarette of the night. Today, he is quitting his job for another local shop a couple of miles down the road....
Many a studies have shown that people have a very reliable and tangible preference for traditions. We genuinely prefer to perform a task in a particular way if that's how we have been doing it for a long time. We are convinced that ours is the most efficient way...
In Seven Habits, Stephen Covey told us to "look at the lens before looking through it". With all the advances in human capital management and related technologies, we are approaching the high noon on workforce management. It's time to trim away any deficiencies in our...
