Engage™

One Platform for On-Premise, Virtual & At-Home Customer Appointments

Level LMS™

Continuous-learning Platform to Create & Stream Byte-size Lessons to Targeted Audiences

Service Sense™

Cost-Effective, Crowd-sourced, and Accurate Time Measurements using Your Own Field Staff

PROFESSIONAL SERVICES

~

COVID Webcasts for Reflexis ONE™ Users

Please email us to request access

About Us

The Company

Our Customers

Client Testimonials

Resources

Explainer Videos

Blogs

News & Press Releases

Nikhil Kinikar Articles

Management of Appointments

Management of Appointments

An appointment is usually visualized as a commitment between two or more individuals or groups of people to meet at a specified time on a designated date. This may look like a no-brainer for a friend-meets-friend for coffee scenario but a customer appointment in a...

Appointment Booking Vendor Considerations

Appointment Booking Vendor Considerations

Selecting the right Appointment Booking software for your business is like conducting Interviews for an open position – no matter how rigorous selection process you go through, the end results are never guaranteed! Moreover, most vendors have the sales and marketing perfected to present well and make an impression, making the elimination process that much more difficult. So, as a company with multiple business locations, how do you determine which tool is right for you? Hopefully this blog will help.

Appointment Booking Is Here To Stay!

Appointment Booking Is Here To Stay!

In 2020, Retail & Service industries relied heavily on appointments for a very simple objective - Regulate the flow of customers and make everyone feel safe. And it worked. Customers booked appointments, they showed up - if they could, and completed the objectives...

The Island Talks

The Island Talks

      As a programmer, I got my chance to go on my first work trip abroad: Anguilla in 1998. I boarded the plane after having enjoyed a satisfactory amount of jealousy on my friend’s faces. After all, it’s not every day that one gets to visit the...

Which Path?

Which Path?

With so many choices to make when implementing Workforce Management software, we put together a simple chart to help you find your way.

Take-it-easy policy

Take-it-easy policy

If you are going everywhere, where exactly are you going? If everybody everywhere is talking of productivity, where is the talk taking us? I do think that the more we talk of something, emptier our words get. 'Productivity' is inching in that direction, nowhere. Soon...

No Retail in Top 10?

No Retail in Top 10?

It is a curious fact that Bureau of labor statistics, CNN Money, Payscale.com and other web sites make no mention of Retail in any of their Top 10 lists. Retail, the largest employment market with over 6.5 million workers covering a wide variety of duties is...

Business forecast accuracy – Does it matter?

Business forecast accuracy – Does it matter?

Retail store manager needs a forecast of her business to decide number of shifts she needs to staff. Most enterprise workforce scheduling softwares, as a pre-cursor to calculating labor needed in the store, provide a module to forecast sales ($sales, customers etc)....

On Project Management

On Project Management

"But the earlier manager did report all the extra hours we worked! So why shouldn't I?", the new project manager questioned my decision to report only forty hours to the customer, no matter what the reality is. "Because then, the customer was happy to know that we...

A Multi-course ROI Meal

A Multi-course ROI Meal

The toughest challenge in a WFM implementation is to not lose sight of the big picture. There are just so many moving parts that projects get tangled up in all kinds of routine obstacles. It takes hardly any time for the big picture to fade away and for the day-to-day...

Ms. Navarro of Starbucks

Ms. Navarro of Starbucks

Recent news in nytimes.com about Ms. Navarro is really an opportunity in disguise for materialistic workforce scheduling specialists like myself. After many a years, the word 'scheduling software' has made any kind of headline! I must ignore Ms. Navarro's plight and...

Great Things Have Humble Beginnings

Great Things Have Humble Beginnings

It had rained cats & dogs through the night. Next day morning I reached work and found out that my workplace, rented basement of someone's home in India, was flooded with over three feet deep water. Most of the computers and monitors were swimming in it. The water...

Sense of Belonging

Sense of Belonging

I have been around employee productivity and retention reporting all my career. I can tell you without hesitation that the real productivity and retention are purely a function of emotional & social attachment to the workplace. The sense of belonging brings out a...

Role of Seniority

Role of Seniority

Chris is a 60+ employee of a convenience store chain. Been there a decade. Late night, standing outside his shop, he shares a few thoughts with me over last cigarette of the night. Today, he is quitting his job for another local shop a couple of miles down the road....

Fear of the Unknown

Fear of the Unknown

Many a studies have shown that people have a very reliable and tangible preference for traditions. We genuinely prefer to perform a task in a particular way if that's how we have been doing it for a long time. We are convinced that ours is the most efficient way...

Analyzing WFM Analytics

Analyzing WFM Analytics

In Seven Habits, Stephen Covey told us to "look at the lens before looking through it". With all the advances in human capital management and related technologies, we are approaching the high noon on workforce management. It's time to trim away any deficiencies in our...

Archives