There Is No AI as Long as You Have Things on Paper It's time to revisit another nugget of wisdom and insight from The Office. In Golden Ticket, while doing his best to emulate Gene Wilder's Willy Wonka take, Michael Scott falsely accuses Dwight of being the architect...
Banks and credit unions know that appointment scheduling and workforce management tools are helpful — but on their own, they don’t guarantee continuity of service. NPC unifies appointment booking, lobby management, workforce scheduling, and workflow-driven forms into one platform that transforms branch operations. From ensuring the right banker is available at the right time, to routing follow-up forms for compliance and approvals, NPC helps financial institutions deliver seamless, consistent customer experiences across every branch.
Appointments Aren't Enough: Build Smarter Customer Interactions In a world where digital convenience is expected, banking institutions can no longer afford to treat appointments as mere calendar events. banks should be investing in intelligent interactions,...
Coming from a retail background, I’ve worked at the corporate headquarters of two specialty retail clothing brands, overseeing communications and training for store leadership teams. In both roles, the mission was clear: sell by serving. Every customer who walked into...
Devouring Ina Garten’s "Be Ready When the Luck Happens" I’m currently immersed in Ina Garten’s new memoir, “Be Ready When the Luck Happens.” It’s not just a read; it’s a delightful experience that’s hard to put down. Ina is such an inspirational figure, and her...
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There are design strategies available to avoid the bookend bloat we discussed in Part 2, it's not inevitable, but a focus on Seat Time alone ignores the under-leveraged benefits of Micro Learning: flexibility and digestibility. The power of Micro Learning isn't...
Over the past 5 years, Micro Learning has come into its own, moving from nascent buzzword to the de facto standard when planning next-gen learning rollouts. But is this trend helping, or hurting? Is Micro Learning delivering on the whiz-bang promise of more learning...