Customer Engagement Articles

“And Then the Teller Gave Me This Look Like…”

“And Then the Teller Gave Me This Look Like…”

45% of Americans say they value a personal relationship with their banker. It’s time to ensure frontline staff are consistently developed to reflect that importance, not just in the way they handle transactions but in the way they handle people. If you’re banking with a financial institution that treats you like a valued customer, make sure you take the time to appreciate it.

Management of Appointments

Management of Appointments

An appointment is usually visualized as a commitment between two or more individuals or groups of people to meet at a specified time on a designated date. This may look like a no-brainer for a friend-meets-friend for coffee scenario but a customer appointment in a...

Appointment Booking Vendor Considerations

Selecting the right Appointment Booking software for your business is like conducting Interviews for an open position – no matter how rigorous selection process you go through, the end results are never guaranteed! Moreover, most vendors have the sales and marketing perfected to present well and make an impression, making the elimination process that much more difficult. So, as a company with multiple business locations, how do you determine which tool is right for you? Hopefully this blog will help.

Appointment Booking Is Here To Stay!

Appointment Booking Is Here To Stay!

In 2020, Retail & Service industries relied heavily on appointments for a very simple objective - Regulate the flow of customers and make everyone feel safe. And it worked. Customers booked appointments, they showed up - if they could, and completed the objectives...

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managing branch activities and customer appointments from one app makes life much simpler for your frontline. let us show you some real examples!

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